Integration
Tech team works on API, app flow and Bengali UI.
sona101 Support: 4 Quick Facts
4.6 / 5 Rating
This score comes from 52,783 reviews
192,956 active users
Regular messages come from Dhaka, Chattogram and Sylhet
583+ Titles
Questions about new features are also quickly submitted here
99.7% uptime
Service has run consistently since 2022
Three clear paths to partner contact
Each path also has a different response speed
Affiliate
Community partners receive campaign framework and tracking notes
Content
Reviews, guides and updated help articles are quickly matched
How the sona101 Help Center works
Questions are submitted in 4 steps, then tickets advance
1. Choose topic
Contact, App, or Login—set the category first
2. Enter information
Provide ID, time and a short description of the
3. Team reviews
The Dhaka team usually replies on the same day
4. Get solution
Notes related to bKash, Nagad or Rocket are also separated
Direct contact for partners
Important message goes to a single address
Partner email
[email protected] First reply arrives within 6 hours
Response time
Notes are checked quickly from 10 AM to 10 PM
General contact information
Dhaka Support Desk
General questions, account help and feature notes go here
bKash, Nagad, Rocket
Provide a reference number in local payment-related messages
Three common questions for partners
How fast does the reply come?
Usually the first reply is seen within 6 hours
What information is
ID, message subject and contact time are enough
Where can I find the help center?
Help Center guidelines It's easy to start by
Get sona101 login help
If sign-in is stuck sona101 Help Quick guide on the page
New updates, app notes and partner contacts are shown together
Start contactsona101 Support, sona101 Contact and sona101 Help together make things easier